Refund Policy

Overview

At FRQ TOOLS, we strive to ensure customer satisfaction with our WhatsApp Marketing Software. However, due to the nature of digital products, we have specific guidelines regarding refunds. Please review the following policy carefully.

Eligibility for Refunds

  1. Digital Product Issues:If you experience any issues with the software that prevent it from functioning as advertised, please contact our support team immediately. We will work to resolve the issue promptly. If the issue cannot be resolved, we may offer a refund at our discretion.
  2. Accidental Purchases:Refunds for accidental purchases will be considered on a case-by-case basis. Please contact our support team as soon as possible to discuss your situation.
  3. Duplicate Purchases:If you accidentally purchase the same product more than once, please contact us with proof of the duplicate charges. We will verify the transactions and issue a refund for the duplicate purchase.
  4. Change of Mind:We do not offer refunds for change of mind once the software has been downloaded. Please ensure you review all product details and, if available, take advantage of any trial periods before making a purchase.

How to Request a Refund

  1. Contact Support:Email our support team at whatsapp@frqtools.com or use the WhatsApp chat feature on our website. Include your order number, purchase date, and the reason for your refund request.
  2. Response Time:Our support team will respond to your request within 2 business days. They may ask for additional information or clarification regarding your request.
  3. Refund Processing:If your refund request is approved, we will process the refund to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution.

Exceptions

  1. Unauthorized Use:Refunds will not be issued for software that has been used in violation of our terms of service.
  2. Fraudulent Claims:Any fraudulent claims or misuse of our refund policy will result in the denial of the refund request and potential account suspension.

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically to ensure you are aware of any updates.

Thank you for choosing FRQ TOOLS. If you have any questions or need further assistance, please don’t hesitate to contact our support team.